I’ve been a customer of their’s for 25+ years and have been completely satisfied. Every agent I’ve dealt with has been quick to answer questions and take action. As a customer I highly recommend them. However, a few days ago a truck driver whose company is represented by the Neal agency backed into and destroyed my HVAC unit. After getting the gas shut off and assuring the driver that it was nothing that couldn’t be fixed, I began waiting for the insurance adjuster to come. That was Friday. Today is Monday. Having not heard from any insurance person for three days I called the agency and spoke to Mark Neal. After explaining to me that insurance companies don’t work on weekends he basically said “Yes sir” about twenty times and promised to call me when he got a claim number. Meanwhile I have a house without heat. The low temperature tomorrow is forecast to be 29. The low on Wednesday is 22. No doubt this will eventually be straightened out, but at this point I’m completely dissatisfied with my experience at this side of the Frank Neal Agency, which, by the way, is now run by three of his sons.
My company was denied coverage for arson. Of all the reasons the insurance company alleged in order to refuse to pay, the only one accurate was Neal & Co incorrectly filled out the application. Legal action followed, in which Neal represented themselves but not me, their client. Eventually the insurance company offered a settlement, which I signed on Neal's advice. They said I could trust them it was the best I could get. Well, even though I was the primary insured, I never got a dime. It all went to the secondary insured, who as it turns out... was the agent's daughter. Not to be trusted.
I am in the process of purchasing a home in the Nashville area, and am using F E Neal to bundle my home and car insurance in order to save as much as possible. I typically hate dealing with insurance and the seemingly hundreds of forms you have to fill out to get mediocre coverage. I have had no problems getting everything set up, and Bailey has been the utmost professional getting everything transferred and set up for my big purchase. I like dealing with a local company because it becomes more personal and there's a familiar name behind your coverage / agent. As a real estate agent, I will always recommend my clients go to F E Neal for their home insurance.
Have had my auto insurance through them for years. They have always been very helpful. When it came time to buy a house they made it very easy to move my auto insurance and home owners all into one bundle. Now I have life home and auto all through them. Great people.
I was looking for auto insurance through progressive and found this agency. I wanted an agent and they were really helpful in getting my policy set up and answering all of my questions. My agent made it really easy for me to understand what I was getting. Would def recommend them to my friends!!!
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